Shipping Policy

GENERAL:

Please read the following shipping information before placing your order. This policy applies to orders placed on meteamo.in.

We currently accept and ship orders within India only. International shipping is not available at this time.

IMPORTANT INFORMATION:

1. Working days do not include Sundays or national and public holidays.

2. Cash on Delivery (COD) orders may be verified before dispatch.

3. In case of an inventory or technical error resulting in an order being overbooked, confirmed prepaid orders may be prioritised.

4. If an ordered product is unavailable, Meteamo may cancel the order and issue a full refund.

SHIPPING

Dispatch Time:

1. Orders are shipped within 2-3 working days after order confirmation.

2. Custom-made and personalised orders may require additional time for processing and dispatch.

3. We rely on trusted third-party courier services.

4. While delays are rare, they may occur and are beyond our control. Rest assured, we’ll do everything we can to get your order to you as quickly as possible.

Delivery Time:

1. For standard delivery, orders are usually delivered within 5–7 business days after dispatch, depending on the delivery location.

2. Delivery may take longer due to PIN-code serviceability, public holidays, severe weather, natural events, courier or transport delays, government restrictions, or other circumstances beyond our control.

3. If an order is significantly delayed due to circumstances beyond our control, we will assist the customer and coordinate with the courier.

Express Shipping:

1. For urgent deliveries, please WhatsApp our Customer Service team at +91 9205811919 with your order details and required delivery date. Our Customer Service team will get in touch with you and do their best to accommodate your request. 

2. Express orders are dispatched and delivered based on the delivery location and availability. The estimated timeline will be confirmed by our Customer Service team.

 FAQ:

Usually how many days does it take to receive an order?

Once your order is processed and shipped, it normally takes 5–7 business days to reach you, depending on your delivery location.

SHIPPING CHARGES

1. Standard shipping is free across India for prepaid orders, unless a different charge is shown at checkout.

2. Cash on Delivery orders may include a COD fee or a Partial COD confirmation amount.Any applicable charge will be shown before the order is completed.

3. Promotional shipping offers apply only when shown on the website or at checkout.

TRACKING

1. Tracking details will be sent to the email address or mobile number provided with the order after dispatch.

2. Tracking information may take some time to become active.

3. Customers are responsible for checking tracking updates and being available for delivery attempts.

ORDER AND DELIVERY INFORMATION

1. Customers must provide a complete and accurate name, delivery address, PIN code and contact number.

2. Address changes, delivery postponement or re-routing requested after dispatch cannot be guaranteed. Any additional courier charges resulting from incorrect information provided by the customer or a customer-requested change may be payable by the customer.

3. Customers should share the delivery OTP only after physically receiving the package.

4. If the OTP is shared before the package is received, any investigation or resolution will be subject to the courier’s records and findings. METEAMO will not be responsible for any loss caused by sharing the OTP before receiving the package.

FAILED DELIVERY AND RETURN TO ORIGIN

1. A shipment may be returned to METEAMO if delivery cannot be completed due to:

• Customer being unavailable

• Incorrect or incomplete delivery address

• Customer refusing delivery

• Cash on Delivery amount not being paid

• Customer changing the delivery directly with the courier.

2. If a Partial COD confirmation amount has been collected, it is non-refundable if delivery is refused or the remaining Cash on Delivery amount is not paid.

3. Actual forward and return courier charges may be deducted from any eligible balance.

4. Re-shipping will be available only after the return and new shipping charges are paid.

5. Any eligible balance will be handled according to METEAMO’s Return, Exchange, Refund and Cancellation Policy.

DAMAGED, TAMPERED, LOST OR INCORRECT SHIPMENTS

1. If a package arrives visibly damaged or tampered with, customers should take photographs or record an unboxing video before or while opening it.

2. Damaged, defective or incorrect shipments must be reported to care@meteamo.in within 48 hours of delivery. Please include the order number, photographs of the product, outer packaging and shipping label, along with requested video evidence.

3. If tracking shows an order as delivered but it has not been received, customers must contact us promptly so that an investigation can be raised with the courier.

4. Resolution will be based on the courier’s records, delivery proof and the available evidence.

LIMITATION AND POLICY MISUSE

1. Claims involving false information, altered evidence, product substitution, deliberate damage, delivery manipulation or policy misuse may be investigated and refused.

2. In cases of suspected fraud or policy misuse, Meteamo may:

• Cancel affected orders

• Restrict future transactions

• Suspend associated customer accounts

• Recover any losses or costs caused by such conduct

3. Meteamo will not be responsible for issues caused by:

• Incorrect customer information

• Customer instructions given to the courier

• Sharing the delivery OTP before receiving the package

• Refusal or non-payment of the order

• Other circumstances beyond our reasonable control

4. Any liability that cannot legally be excluded will remain unaffected.

 

GRIEVANCE AND CUSTOMER SUPPORT

1. Email: care@meteamo.in

2. Support Hours: Monday to Saturday, 10:30 a.m. to 6:30 p.m. IST

3. Closed: Sundays and national holidays.

4. For order-related queries, please contact us by email so that your request can be properly recorded and tracked.

5. Nothing in this policy limits any mandatory consumer right that cannot legally be excluded.

6. Meteamo reserves all rights and remedies available under applicable law.