Shipping Policy

At a glance

  • Standard orders: dispatched within 1–2 business days.
  • Raffia and handcrafted bags: dispatched within 5–7 business days.
  • Prepaid delivery: free across serviceable locations in India.
  • Tracking: shared as soon as your order is dispatched.

We carefully inspect and pack every METEAMO order before it leaves our facility. The timelines below are estimates and begin after your order is confirmed.

Order processing and dispatch

  • Most ready-to-ship products are dispatched within 1–2 business days.
  • Raffia, handcrafted and made-to-order products are normally dispatched within 5–7 business days.
  • Personalised or customised products may require additional time. The expected timeline will be communicated before dispatch.
  • Business days exclude Sundays and public holidays.

Estimated delivery

After dispatch, most orders are delivered within 7–10 business days, depending on the destination pin code and courier serviceability. Remote locations may require additional time.

During major sale events, severe weather, public disruptions or other circumstances outside our reasonable control, dispatch or delivery may take longer. Our support team will assist with tracking and courier follow-up whenever required.

Shipping charges and payment options

Prepaid orders are shipped free across serviceable locations in India. If Cash on Delivery is available for your order or location, any applicable COD/PARTIAL COD charge will be displayed clearly at checkout before payment confirmation.

Order confirmation and tracking

Once your order is placed, you will receive an order confirmation on the contact details provided at checkout. A tracking link will be shared by email, SMS or WhatsApp after dispatch. Tracking updates can sometimes take up to 24 hours to appear after the courier collects the shipment.

Address changes and delivery attempts

Please check your name, complete address, pin code and phone number before placing the order. Address changes can be requested only before dispatch and cannot always be guaranteed.

Additional shipping or re-shipping charges may apply when delivery fails because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, customer-requested delivery postponement, or refusal of an undamaged package.

Damaged or tampered packages

If the outer package appears visibly opened, tampered with or severely damaged, please refuse delivery and contact us. If damage is discovered after opening, email us within 48 hours of delivery with your order number and clear photographs. An unboxing video, where available, helps us resolve courier-related claims faster.

Please share a delivery OTP only after the package has been physically handed to you.

Need help?

Email care@meteamo.in with your order number. Our support hours are Monday to Saturday, 10:30 AM–6:30 PM, excluding national holidays.