Shipping policy

SHIPPING AND DELIVERY POLICY

This policy applies to orders placed on meteamo.in. METEAMO currently accepts and ships orders within India only. International shipping is not currently available.

ORDER PROCESSING

Most ready-to-ship orders are dispatched within two working days after order confirmation.

Raffia and handcrafted bags ordinarily require five to seven working days for dispatch because of their production and finishing requirements. Custom-made or personalised products may require a longer processing period depending on the approved customisation.

Working days exclude Sundays and national or public holidays. Cash on Delivery orders may be verified before dispatch. If stock is overbooked because of a technical or inventory-sync issue, confirmed prepaid orders may be given priority and METEAMO may cancel and refund an unavailable order.

DELIVERY TIME

After dispatch, orders are ordinarily delivered within seven to ten working days. Delivery time is an estimate and is not guaranteed.

Delivery may take longer because of PIN-code serviceability, public holidays, severe weather, natural events, transport or courier disruption, government action, operational restrictions or other circumstances beyond METEAMO's reasonable control.

METEAMO will reasonably assist the customer and coordinate with the courier if an order is materially delayed, but to the extent permitted by law METEAMO is not liable for indirect, incidental or consequential loss caused by a courier delay or an event outside its reasonable control.

SHIPPING CHARGES

Standard shipping is free across India for prepaid orders unless a different charge is clearly displayed at checkout.

Cash on Delivery orders may carry a COD fee or Partial COD confirmation amount. Any applicable charge will be displayed before the order is completed. Promotional shipping offers apply only when displayed on the website or at checkout.

TRACKING

Available tracking details will be sent using the email address or mobile number provided with the order after dispatch. Tracking information may take a short time to become active.

The customer is responsible for monitoring tracking updates and remaining available for delivery attempts.

DELIVERY ADDRESS AND CUSTOMER RESPONSIBILITY

The customer must provide a complete and accurate name, delivery address, PIN code and contact number.

An address change, delivery postponement or re-routing requested after dispatch cannot be guaranteed. Any additional courier cost resulting from customer-supplied incorrect information or a customer-requested change may be payable by the customer.

Customers should share a delivery OTP only after physically receiving the package. Where an OTP is disclosed prematurely, METEAMO's ability to resolve the matter will depend on the courier's records and investigation. To the extent an issue is caused by the customer's premature OTP disclosure, METEAMO will not be responsible for the resulting loss.

FAILED DELIVERY AND RETURN TO ORIGIN

If delivery fails because the customer is unavailable, the address is incorrect or incomplete, the customer refuses delivery, the Cash on Delivery amount is not paid, or the customer changes delivery directly with the courier, the shipment may be returned to METEAMO.

Where a ₹200 Partial COD confirmation amount has been collected, it is non-refundable if delivery is refused or the remaining Cash on Delivery amount is not paid.

Actual forward and return courier charges may be deducted from any eligible balance. Re-shipping will be available only after the return and new shipping charges are paid. The treatment of any eligible balance will follow METEAMO's Return, Exchange, Refund and Cancellation Policy.

DAMAGED, TAMPERED, LOST OR INCORRECT SHIPMENTS

If a package arrives visibly damaged or tampered with, the customer should record photographs or an unboxing video before or while opening it.

A damaged, defective or incorrect shipment must be reported to care@meteamo.in within 48 hours of delivery with the order number, photographs of the product, outer packaging and shipping label, and any requested video evidence.

If tracking shows an order as delivered but it has not been received, the customer must contact METEAMO promptly so an investigation can be raised with the courier. Resolution will be based on the courier's records, delivery proof and the available evidence.

LIMITATION AND POLICY MISUSE

METEAMO may investigate and refuse claims involving false information, altered evidence, product substitution, deliberate damage, delivery manipulation or other suspected fraud or policy abuse. Where permitted by law, METEAMO may cancel affected orders, restrict future transactions, suspend associated customer accounts and recover losses or costs caused by such conduct.

Nothing in this policy makes METEAMO responsible for an event caused by inaccurate customer information, customer instructions to a courier, premature disclosure of a delivery OTP, refusal or non-payment, or another matter outside METEAMO's reasonable control, except to the extent liability cannot legally be excluded.

GRIEVANCE AND CUSTOMER SUPPORT

Email: care@meteamo.in
Support hours: Monday to Saturday, 10:30 a.m. to 6:30 p.m. IST
Closed on Sundays and national holidays.

Order-related communication must be sent by email so that it can be properly recorded and tracked.

Nothing in this policy creates any right beyond those expressly stated in it or required by applicable law. Any mandatory consumer right that cannot lawfully be excluded remains unaffected. METEAMO reserves all rights and remedies available under law.